1.1 Starbucks CEO ( Howard Shultz ) Entreview from HBR
"I do not believe that shareholder value is sustainable if you are not creating value for people who are doing the work and then the value for customers"
"You have to be honest and authentic and not hide. I think the leader today has to demonstrate the both transparency and vulnearability, and with the comee truthfulness and humility and obviously the ability to instill confidence in people, and not though some top-down hierarchical approach"
"We are living in a society where there is a need for human connection and a sense of community. And what we do every day is bring people together. People are using Starbucks stores as their own, and drinking coffee.
but for more details about Starbucks culture you can recover a book from Joseph A. Michelli ( Portuguese Edition available )
1.2 Managing Yourself: Bringing Out the Best in Your People by Liz Wiseman & Greg McKeown from HBR May 2010
In the book Multipliers ( http://www.multipliersbook.com/ ) you can find more details about this idea. For the authors be Multipliers is double the workforce for free, be diminishers require twice the resources.
In a Google Conference you can listen the authors about this idea :
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